FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping in EU-Union. Orders > €299,00 from our warehouses in Denmark, Germany, France, Spain or HK.
however, the free shipping is limited to scooters with a shipping weight of less than 30kg (Dimensional Weight) as they must be shipped by special transport as they contain Lithium batteries.
However, there are the following exceptions where we can’t ship scooters inside EU, as we can not transport scooters without air freight or certain shipping routes that do not allow Lithium batteries. country: Cyprus & The Canary Islands etc, as well as all non-bridged islands and hard to reach places
For our customers in the US, CAN, AU we always ship from the nearest department store and can normally ship with reasonable cost for our valued customers.
SHIPPING TO OVER 135 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
When you purchasing from our EU stock to all EU-Union country, orders always included sales VAT and TAX.
We are operate international and to keep the price down we only purchasing small amount of our more expensive models, Stock in Hong Kong ready for dispatch, keep the cost down as we only pay TAX and VAT on active orders. We know the fact many orders would not been placed if our customers would need to pay the import TAX and Duty as normally when receive orders from third part country.
That’s why we are proud to offer DDP (Delivery Duty Paid) for most of our product we ship from Hong Kong Warehouse.
IMPORTANT! If not listed on the product you looking for and your country is included for the DDP (Delivery Duty Paid) . It’s not Included! Please notice that we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are general our estimates. Each product show the delivery time in more detail. As it depend on many factors as, if battery is inside and how many Wh/Ah and the overall size.
| Location | *Estimated Shipping Time |
|---|---|
| Europe Zone 1 ( EU-Union | 2-15 Business days |
| Canada, United States | 10-15 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*This doesn’t include our 1-2 day processing time.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages and we will inform you.
If you have any other questions, please contact us and we will do our best to help you out. You have the option to track your order from this link, or by logging into your order account