Payment and financing options. READ MORE (Open in a new window)
SHIPPING INFORMATION
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping inside the EU-Union.
Orders > €299,00 from our warehouses in Denmark, Germany, France, Spain or HK.
However, the free shipping is limited to scooters with a shipping weight of less than 25 kg as they must be shipped by special transport as they contain Lithium batteries. Battery pack for scooters for more than 10Ah we also mostly need to ship by UPS dangerous Goods and therefore also exclude for free shipping.
When processing your order we will email you to let you know it’s been received and as soon as we’ve shipped your order, we’ll let you know by email that it has been despatched and you will see the tracking number in the email and your account…
We ship mostly from our EU warehouses in Denmark for EU customers both with tracked postal by PostNord and express by UPS.
Standard Delivery. Delivery from EU warehouse to EU 2-10 days
For UK-Customers. You have already paid for VAT. We whip it with our GB.VAT Number. No extra fee should appear for orders at £135 or below. If more contact us and we can possible ship DDP.
Shipments to UK after Brexit 2021 Read More HERE
For Norway Customers. You have already paid for VAT. We whip it with our NO.VAT Number. No extra fee should appear for orders with a value of less than NOK 3000. If more contact us and we can possible ship DDP.
For Switzerland Customers. Due to customs clearance fee of 24.00 euros, it is expensive to send a tracked package. But we can send non high value orders as a letter both as traceable and non-traceable.
Letter package not traceable (No Insurance)
- 0-100 grams 4.44 Euro
- 100-250 grams- 9.00 Euro
- 250-2000 grams 14.00 Euro
Registered Letter package
- (Insurance up to 250 DKK) 0-2000 grams 18.00 Euro
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For our customers in the US, CAN, AU we always ship from the nearest department store and can normally ship with reasonable cost for our customers. You can choice you can choose express or normal shipping at checkout. We can ship to USA & Canada next business day or the day after. (From DK-Warehouse)
SHIPPING TO OVER 135 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
When you purchasing from our EU stock to all EU-Union country, orders always included sales VAT and TAX.
We are operate international and to keep the price down we only purchasing small amount of our more expensive models, Stock in Hong Kong ready for dispatch, keep the cost down as we only pay TAX and VAT on active orders. We know the fact many orders would not been placed if our customers would need to pay the import TAX and Duty as normally when receive orders from third part country.
That’s why we are proud to offer DDP (Delivery Duty Paid) for most of our product we ship from Hong Kong Warehouse.
IMPORTANT! If not listed on the product you looking for and your country is included for the DDP (Delivery Duty Paid) . It’s not Included! Please notice that we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are general our estimates. Each product list show the delivery time in more detail at checkout. As it depend on many factors as, if battery is inside and how many Wh/Ah and the overall size.
| EU-warehouse to below zone | *EST Shipping Time Postal Service | |
|---|---|---|
| Denmark | ||
| Denmark, Sweden | 1-2 Business days | |
| Europe Zone 1- Belgium,Luxembourg,Germany,Netherland, | 2-3 Business days | |
| United Kingdom & Ireland | 2-5 Business days | |
| France,Italy,Liechtenstein,Monaco, Switzerland | 3-4 Business days | |
| Europe Zone 2 Bulgaria, Estonia, Latvia, Lithuania,Portugal, Slovakia,Slovenia,Czech Republic,Poland | 4-5 Business days | |
| Europe Zone 3 – Croatia,Romania,Greece, | 4-7 Business days | |
| Norway | 3-5 Business days | |
| Canada, United States | 10-15 Business days | |
| Australia, New Zealand | 10-30 Business days | |
| Mexico, Central America, South America | 15-25 Business days |
*This doesn’t include our 1-4 day processing time.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages and we will inform you.
If you have any other questions, please contact us and we will do our best to help you out. You have the option to track your order from this link, or by logging into your order account