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Return of products

You always have 14 days of full right of cancellation (right of return) from the day you receive your package. 

How to return your order

1 . Write to us through the ticket system with click below buttom and state the order number which item you wish to return and the reason. 

2 .Once you submit your return, we’ll respond within 3 days and get back to you by email with a RMA# and a return label. Attach the return label to the package 

3 . Pack your goods as neatly as you received them and send directly to:

Niesan Group EU
Storegade 30
4780 Stege

US/CAN and International:

Address 1: 4283 Express Lane
Address 2: Suite 2833-619

How to track and trace your return

We will share the tracking information by email.


We strive to complete the processing of your return package within 2-5 business days upon its receipt. Refunds for eligible returned items will be issued in accordance with our return conditions. If your original purchase included free shipping and you choose to return part of your order, a shipping fee ( pre-informed) will be subtracted from the refund amount if the remaining purchase total falls below the threshold for free delivery (EUR 199). Please note that during promotional events such as sales, campaigns, Black Friday, holidays, etc., extended processing times may apply, but will not exceed 10 working days.

Create a ticket for a return Create a ticket for a Warranty return