Frequently Asked Questions
What if I need to modify my order?
If you would like to cancel your order, please contact us immediately via our chat HERE or phone at US (620) 522-0057 or EU +45 93200057.
If out of opening time leave a message at our call recorder or leave a message in the chat.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, big chance it can no longer be canceled. Especially if sending international. This is due to the fact, that we start making the clearance and pay the TAX and shipping for fast shipping to you.
If your order is in been processed or in transit, or has already been delivered, you will need to arrange a return with us. Please see our terms: 1.2. Returns – Changed Your Mind’.
What if I need to change my shipping address?
If you would like to change your order delivery address, please contact us immediately via our chat HERE or phone:
US (620) 522-0057
EU +45 93200057.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, big chance it can no longer be changed. Especially if sending international. This is due to the fact, that we start making the clearance and pay the TAX and shipping for fast shipping to you.
Can I get same day delivery?
Yes, but only for orders created before 11am and only for delivery to Denmark and Sweden.
for other countries in the EU and the USA, in most cases we can deliver next business day. However, these are only products we have in stock in one of our EU warehouses. The delivery time may vary from product to product.
We have 80% of all our products in stock in the EU, the rest are in our main warehouse in HK. If we ship from here, the delivery time is only an extra 3-5 days
How to get a refund?
You will when need to return the product to our EU warehouse in Denmark or USA before we can provide a refund. Our logistic team can help arrange the return with drop-off/pickup. the cost varies greatly from country to country and product,
Open return ticket
I lost my password, how to login?
Check your email, when you created your first order in our shop, your account was created and we sent you a personal code. If you cannot find the email. Then use the button below to account settings and select “Lost your password?”
Or simply just click HERE
You will then receive a new code. When you can log in and eventually change the code to something of your own choice.
Remember to use the same email as when you created your first order
Account info