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Ticket for return of product


We strive to complete the processing of your return package within 2-5 business days upon its receipt. Refunds for eligible returned items will be issued in accordance with our return conditions. If your original purchase included free shipping and you choose to return part of your order, a shipping fee ( pre-informed) will be subtracted from the refund amount if the remaining purchase total falls below the threshold for free delivery (EUR 199). Please note that during promotional events such as sales, campaigns, Black Friday, holidays, etc., extended processing times may apply, but will not exceed 10 working days.